![]() I can only recommend requesting a private upload link and then the Serif team can hopefully resolve the issue for you quickly and efficiently. Here's a look at the two programs to help you decide which one is right for you. If you're a motion designer, you might be wondering if Affinity Designer is better than Adobe Illustrator. I know for example that there is, what I understand to be a Mac specific bug, causing files not to open which is resolved by renaming a mru.dat file but other Windows users may recognise this issue you have and provide solutions for you.Īre you getting any error messages when trying to open the file, is Designer itself crashing, what is the rough makeup of your file in terms of content. There are a lot of different design software programs out there, and it can be hard to decide which one is the best for your needs. can you open the file in Publisher or Photo (if you have them). The likelihood is that they will be able to figure out pretty much instantly what is causing the issue but without some additional information everyone is fishing in the dark.Īny information you can provide is helpful because others may have experienced something similar and be able to provide possible solutions. People on the forums really only want to help where they can and I know the first thing the moderation staff at Serif will likely ask you is if they can take a look at the file, hence the suggestion of a private dropbox link. If you've been working on a file and all of a sudden it no longer opens that is pretty annoying but the objective is obviously to figure out why the file suddenly isn't opening which could be for a number of reasons, e.g., a linked file has become corrupted, the file itself for some reason has corrupted or a host of other reasons. I completely understand your frustration and I think that is everyone's expectation as well. ![]() This should be a pretty straight forth process.
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